Your privacy matters. Here's how we handle your information.

Introduction

Dawn IT Services & Solutions and its associated business operations ("Dawn", "we", "us" or "our") respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy describes the types of information we may collect when you access our website, submit an enquiry, interact with our sales or marketing teams, subscribe to communications, participate in meetings or engage with services provided by Dawn.

By using this website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Dawn, we may collect the following categories of information.

How We Use Information

We may use personal information for legitimate business purposes including:

• Responding to enquiries and contact requests.
• Scheduling meetings, discovery calls or demonstrations.
• Providing information about our services and capabilities.
• Preparing proposals, commercial discussions and service engagements.
• Managing client and prospect relationships.
• Improving our website, content and customer experience.
• Sending relevant business communications where permitted by law.
• Operating, securing and improving our business systems.
• Complying with legal, regulatory or contractual obligations.

Cookies & Analytics

Our website may use cookies or similar technologies to support website functionality, understand visitor behaviour and improve website performance.

Cookies may collect information such as browser type, device type, pages visited, time spent on pages, approximate location and referral information.

Where required by applicable law, we will request appropriate consent before using non-essential cookies. You can also control or disable cookies through your browser settings.

How We Share Information

Dawn does not sell personal information. We may share information only where reasonably necessary to operate our business or provide requested services.

This may include sharing information with:

• Service providers that support website hosting, email, CRM, analytics, communication or business operations.
• Professional advisers such as legal, accounting or compliance specialists.
• Affiliates, delivery teams or business partners where necessary for a legitimate service engagement.
• Government authorities where required by applicable law, regulation, court order or legal process.

Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

These measures may include:

No internet-based system can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect information, absolute security cannot be guaranteed.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including business relationship management, contractual requirements, dispute resolution, legal obligations and legitimate business records.

Retention periods may differ depending on the type of information, the nature of the relationship and applicable legal requirements.

Your Privacy Rights

Depending on your location and applicable privacy law, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.
• Request information about how your personal data is used.

Requests can be sent to the contact details provided at the end of this Privacy Policy. We may need to verify your identity before processing certain requests.

Third-Party Websites & Services

Our website may contain links to third-party websites, applications or external services. Dawn is not responsible for the privacy practices, content or security of those third parties.

We recommend reviewing the privacy policies of third-party services before providing personal information to them.

International Data Processing

Dawn operates and supports customers across multiple markets. Information may therefore be accessed or processed by authorized personnel, service providers or delivery teams located in countries other than the country in which you are located.

Where required, we take reasonable steps to ensure appropriate safeguards are in place for international processing of personal information.

Children's Privacy

Dawn's website and services are intended for businesses and professional users. They are not directed to children.

We do not knowingly collect personal information from children where such collection would be prohibited by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website functionality, legal requirements or privacy practices.

When changes are made, the revised version will be published on this page with an updated effective date.